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Returns

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Sorenson Media, Inc. Return / Cancellation Policy

Sorenson Squeeze

You may return the Sorenson Squeeze product purchased from Sorenson Media on this Web site in any of the following instances:

SORENSON SQUEEZE PRODUCT RETURN WITHIN 30 DAYS OF PURCHASE FOR ANY REASON

For any reason whatsoever within 30 days of purchasing the Sorenson Squeeze product from Sorenson Media. For Sorenson Squeeze product returns, PROVIDED you return the Sorenson Squeeze product, the Sorenson Squeeze product package and all other items in the package with your order confirmation and invoice to us within 30 days of purchasing it we will credit you with a full refund (excluding shipping).

If the Sorenson Squeeze product was delivered to you by Electronic Software Download (“ESD”), then PROVIDED you contact us within 30 days of receipt and provide us with your order confirmation and invoice or other proof of purchase, we will credit you with a full refund.

DEFECTIVE SORENSON SQUEEZE PRODUCT RETURNED WITHIN 90 DAYS OF DELIVERY

The Sorenson Squeeze product does not provide the facilities and functions generally described in the documentation accompanying the Sorenson Squeeze product and/or the Sorenson Squeeze product, the documentation and/or any hardware lock or other copy protection device accompanying the Sorenson Squeeze product is defective under normal use. PROVIDED you return the defective Sorenson Squeeze product, documentation or copy protection device (as the case may be) with a copy of your order confirmation or invoice (as proof of purchase) to us within ninety (90) days of delivery we will replace the defective Sorenson Squeeze product, documentation or copy protection device (as the case may be).

If the Sorenson Squeeze product was delivered to you by Electronic Software Download (“ESD”), then PROVIDED you contact us within 90 days of delivery and provide us with a copy of your order confirmation or invoice (as proof of purchase), we will replace the defective Sorenson Squeeze product or documentation (as the case may be).

Sorenson 360

There is no Return policy associated with Sorenson 360. The Sorenson 360 account begins on the purchase date. This date will effectively be the Anniversary Date of record through the life of the account. Annual or Monthly pricing will be billed according to plan terms on the Anniversary Date or the corresponding monthly date set forth. Upgrades and Add-ons take effect immediately and are billed in the normal monthly billing according to Anniversary Date.

Customers may terminate their annual prepaid or annual with monthly billing Sorenson 360 contracts at any time by contacting sales. Cancellations of Sorenson 360 have associated fees. The customer is subject to an early termination fee totaling 80% of the remaining contract balance due upon termination.

Customers may terminate their month to month Sorenson 360 contracts at any time by contacting sales. Monthly charges incurred during the month of cancellation will accrue through the monthly Anniversary Date.